Terms of Service

Welcome to Movic Cakes!

These terms and conditions outline the rules and regulations for the use of Movic Cakes’s Website, located at moviccakes.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Movic Cakes if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Indonesia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

We encourage you to read and understand these Terms and Conditions (“Our”) carefully. These provisions determine the procedures for using the Website & other services that We provide through our Website & Whatsapp chat application.

User Agreement

By using our services, you understand and agree to be bound by these terms. If you do not agree to our Terms, then you must stop using this Service. If you access and use our Services on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that other company or legal entity with these Terms. Then “you” or “your” will refer to the company or other legal entity.

Sign Up

By registering for an account, you agree to (a) Provides accurate, complete & current information (b) Maintain and promptly update your account information, if necessary
(c) Keep your account safe (d) Responsible for the actions or omissions of any third party that has the right to access or use the Website on your behalf (e) Immediately notify us if you find or suspect a security breach related to the Website or your account (f) We will keep all information that you enter on this website.

User Conduct

By using our Website (a) You agree to use our Website in accordance with the Terms and Conditions and do not violate applicable laws and regulations (b) You agree not to reproduce, duplicate, sell, or exploit our Website for any commercial purposes, except as permitted in the applicable Terms & Conditions. (c) You agree to release moviccakes.com from any claims relating to food poisoning, spoiled ingredients, and tastes that do not meet your expectations. (d) We reserve the right to refuse to serve you, or limit, temporarily suspend and terminate your account at any time, with or without reason.

Ordering

Since all cakes from moviccakes.dom are custom made your order will process and bake within 8 up to max 24 hours after order confirmation via Whatsapp message or phone call.
All prices listed are in Rupiah (IDR) are fixed and non-negotiable. Price can change anytime without notice.

We reserve the right not to process your order if we are unable to validate your payment or the payment has not been completed. We also reserve the right not to process your order if the delivery data you provided is incomplete or incorrect.

If there are changes to the Order, please inform us within 4 hour after ordering through Whatsapp or phone call. Changes to orders are limited to one time only.

Payment

For ordering via Website or Whatsapp, we provide a payment method in the form of bank transfer. All payments via bank transfer, can only be made to a BCA Bank account with account number xxxxxxxxxx in favor of Yoshiko Sinaga.

If there is no confirmed payment within 8 hours of ordering, we have the right to cancel (Cancel) the order. All payments that have been made are non-refundable & non-cancellation. Payment will be fully refunded, if changes / errors are on our side.
We are not responsible for the payments you make to intermediaries, if any.

Delivery

All orders are only delivered to the area that has been registered on our Website or through our Whatsapp chat application, with the delivery address that you specify during ordering. If it is found that incorrect or fraudulent information is provided in the delivery address section (the address does not match or is outside the selected Delivery Area) in any form, during the delivery whether intentional or not, we have the right to cancel the delivery and forfeit your payment.

We cannot guarantee delivery arrives at certain hours as delivery are made by third parties. Please allow ± 4 hour on the expected delivery time for reasons of congestion, weather and road conditions. We are not responsible for any damage, difficulty or failure of orders, caused by force majeure events.

We are not responsible for any damage, difficulty or order failure, caused by Force Majeure or beyond control which cannot be avoided and resolved with reasonable efforts. These events can be in the form of natural disasters (flood, fire, etc.), power outages, riots, disputes, government regulations and / or policies, and other events that result in the failure of orders to arrive at their destination.

When the Courier arrives at the location, our standard regulations for Courier & Receiver together check the condition of the cake. Please report a complaint if it is found that the condition of the cake is not good, with the presence of our courier. We are not responsible for the condition of the cake for more than that point, especially if it has changed hands from our courier, to the recipient, then to you.

For certain buildings, Delivery is only limited to the receptionist or building lobby, in accordance with the rules and policies of the building management.